Having strong partnerships with patients is crucial for healthcare providers. This enables them to provide more effective treatment plans and ensures patients are well-informed of all options, including benefits, risks, and costs.
Patient-centered care goes beyond a disease-oriented approach and addresses the patient’s needs, preferences, and values. This is vital for improving patient satisfaction and outcomes and improving life quality.
Patient-Centered Care is a Partnership
The patient-centered care model is characterized as providing care that respects and responds to individual patients’ preferences, needs, and values. This ensures that those values are taken into account when making clinical decisions.
It requires a true partnership between patients and healthcare providers that considers each patient’s unique context, history, and values. It also entails addressing care’s emotional and psychosocial aspects, which can greatly improve patient satisfaction.
When a patient feels truly heard, they are more likely to trust their healthcare professionals and follow the advice provided by their treatment team. The result is better adherence to care plans, ultimately improving outcomes and overall health. Healthcare professionals, including Sam Lee Prospect Medical, feel more satisfied when working in a patient-centered environment. This leads to higher morale and job satisfaction for professionals and their staff. This helps to reduce burnout and create a more productive working environment.
It Addresses the Whole Patient
During patient-centered care, healthcare professionals address emotional distress as well as physical ailments. Emotional support, counseling, and education are offered alongside treatment plans to help patients gain the knowledge they need to take control of their health.
When patients feel a connection with their healthcare team, they are more likely to follow through on their treatment plan and return for annual checkups or other preventive care appointments. This helps lower ER and hospital admission rates, reduces the need for unnecessary tests or referrals, and improves overall healthcare outcomes.
Using patient-centered communication strategies, like empathy, eye contact, and dialogue, is crucial in the relationship between healthcare providers and patients. These tactics also help eliminate roadblocks to healthcare, such as insurance, dietary restrictions, and transportation needs. Aside from addressing these concerns, patient-centered care also incorporates patients’ social and cultural needs into their treatment plans. This may include respecting religious beliefs about death or pregnancy or recognizing historical issues that could make some patients question medical advice.
It Ensures Quality Care
Patients want to feel respected for their unique needs, so patient-centered care is a key component of quality healthcare. This approach ensures that patients and their families are included in all clinical decisions and outcomes assessments by eliciting and honoring their preferences, values, and goals.
This requires that clinicians listen carefully and make every effort to respect patients, regardless of whether they agree or disagree. Patient-centered care also encourages patients to seek out information and research independently to empower them to make the best medical choices.
Incorporating patient-centered strategies into administrative tasks — such as appointment agenda-setting, wellness goal-setting, and treatment plan development — can help clinicians build relationships and meet patients’ physical needs. This level of attention drives patient loyalty and satisfaction, ultimately leading to improved outcomes. Studies have shown that patients with high satisfaction levels are more likely to return for annual physicals, immunizations, and preventive screenings.
It Reduces Disparities
Patient-centered care is a way to ensure that healthcare professionals are working with patients and not simply with them. The focus is empowering patients and their families through shared decision-making, customized care, and information sharing.
It can also reduce disparities, as a patient-centered approach focuses on addressing the patient’s mental, social, and spiritual needs and physical health. For example, African Americans have a lower life expectancy and disproportionately experience many disabling and life-threatening illnesses due to poor medical access and quality. Patient-centered care can help address these issues by incorporating cultural, spiritual, and dietary concerns in treatment plans.
In addition, patient-centered care can improve morale among clinicians by reducing burnout and increasing job satisfaction. This can lead to better outcomes for both patients and the facility. It can also reduce expenses by decreasing the time and resources a facility needs to spend on care. It can increase revenue by attracting new clients and improving patient satisfaction ratings.